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If you need more assistance, please feel free to reach out to our dedicated Customer Care team at +1 980 246 4037 during our Contact Center hours, Monday through Friday, from 9 am to 5 pm.

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Damage claims:

All claims must be reported at the time of occurrence on site. The manager on duty will follow up with you within 48 hours to inform you that the claim has been approved/denied. If approved, an official estimate is required with 48 hours of approval (if damages exceed $1000, 2 estimates are needed) to the manager on duty. Payment will then be received within 14 business days.


While we don't offer full detailing as a service, we understand that having your car look its best is a priority for you. To accommodate this, we have installed complimentary areas where guests can vacuum their vehicles and use our towels, wipes, and other free supplies.

Our customers have the opportunity to utilize our complimentary area that is stocked with vacuums, towels, wipes, and other free supplies.

A small decal will be placed on your windshield when you sign up for one of our Fast Pass Unlimited Wash Club packages. This will allow our system to recognize your car automatically and open the gate for you.

Unfortunately, at this time we are only able to offer Fast Passes for one vehicle per membership. You can, however, purchase multiple memberships within a family.

We have the safest wash technology in the business. The "closed-foam" wraps used in our car washes are unable to hold onto dirt or sand as they clean, so they are unable to scratch your vehicle.

Yes, we provide microfiber towels on hand for use by our guests. We also offer other complimentary supplies and technology, such as wipes and vacuums, that customers can use to keep their car looking its best!

Our pay stations are currently able to accommodate bills up to $20. Please see a team member if you have a larger bill that you would like to have broken down.

Unfortunately, as our Fast Passes are a subscription service charged every month, they cannot be paid for in cash.